Revolutionizing Customer Experiences: e& Enterprise Launches Contact and Customer Experience Centre in Riyadh
In a groundbreaking move, e& enterprise has unveiled its new Contact and Customer Experience Centre in Riyadh, setting the stage for a transformative shift in customer interactions.
Driving Saudi Arabia’s Vision 2030
Embracing Saudi Arabia’s Vision 2030, the state-of-the-art facility is poised to elevate customer experiences to unprecedented levels while significantly boosting the local economy with the creation of over 1,500 new jobs across various sectors.
A Momentous Occasion
Amidst much fanfare, the inauguration ceremony took place on Sunday, graced by key dignitaries including Eng. Raed Al-Fayez, Deputy Governor of the Communications, Space, and Technology Commission for the Technology Sector, and Safa Alrashed, Deputy Minister Assistant of Capabilities Jobs Future. The presence of e& enterprise’s CEO Tareq Alangari added a touch of prestige to the event, with a throng of media representatives capturing the momentous occasion.
Advancing Digital Transformation
The establishment of the new centre underscores e& enterprise’s unwavering commitment to driving Saudi Arabia’s digital transformation journey. Boasting cutting-edge communication technologies, NOC control, and high-readiness data centers, the facility is fully compliant with the Kingdom’s stringent cybersecurity regulations. It sets a new standard in quality, security, and business continuity, ensuring unparalleled customer service.
Empowering Local Talents
Tareq Alangari, CEO of e& enterprise, expressed his excitement about the launch, emphasizing the company’s dedication to supporting the digital aspirations of the Kingdom’s government and private entities. With a strong focus on Saudisation and the professional development of local talents, the centre aims to propel the digital ambitions of Saudi Arabia’s 2030 Vision.
A Comprehensive Offering
Staffed by experts in customer experience and contact center management, the centre prioritizes the development of national competencies and promotes investment in sectors such as business outsourcing, call centers, and control. With a diverse portfolio spanning cybersecurity, IoT, cloud computing, customer experience, and financial technology, e& enterprise is poised to revolutionize the digital landscape in Saudi Arabia.
Global Expansion and Local Impact
With a strong foothold in over 32 countries, e& enterprise, a subsidiary of the e& group, empowers institutions and individuals in the government and private sectors to achieve digital transformation through innovative technology solutions. Through strategic acquisitions and partnerships, the company continues to drive the Kingdom’s digital revolution, playing a pivotal role in realizing the goals of Saudi Arabia 2030 Vision.
