Saudi Awwal Bank Makes History with ISO 9001:2015 Certification
Saudi Awwal Bank has achieved the ISO 9001:2015 certification from the International Organization for Standardization (ISO), making it the first bank in the Kingdom to receive this prestigious recognition. This certification is a testament to the bank’s effective management and enhancement of quality in its operations.
The rigorous certification process involved thorough audits conducted by experts from the British Standards Institution (BSI) over the past three months. These audits assessed various processes and procedures within the bank to ensure that SAB is dedicated to quality management and continuous improvement, ultimately leading to better customer satisfaction.
Ghada Al Jarbou, Chief Operating Officer at SAB, expressed her delight, stating, “We are thrilled to be the first bank in the Kingdom to attain the ISO 9001:2015 certification. This accomplishment showcases our commitment to providing quality services and our relentless focus on enhancing performance throughout the bank.”
She further added, “This certification is a reflection of the hard work and collaboration of our staff. It solidifies our position in the banking sector and aligns with our objectives in accordance with the Saudi Vision 2030.”
This certification underscores SAB’s continuous dedication to improving its services and meeting the demands of its customers, ultimately contributing to the overall economic growth in the Kingdom.
About SAB:
Saudi Awwal Bank is one of the largest banks in the Kingdom, with a history in Saudi Arabia dating back over 90 years. Throughout this time, SAB has been a proactive partner in supporting the Kingdom’s economic expansion and social progress.
SAB is a key player in the corporate and institutional international banking sector in the Kingdom, offering a top-tier Wealth & Personal Banking proposition. The bank also leads in various areas such as trade finance, foreign exchange, debt wholesale banking, digital service innovation, and ESG, driving transformation and excellence.
Providing integrated financial and banking services, including corporate banking, investment, private banking, and treasury, SAB boasts a paid-up capital of SR 20.5 billion following the legal merger with Alawwal Bank on 14th March 2021. This merger resulted in the bank being legally known as the Saudi British Bank (SABB). Saudi Awwal Bank operates under the supervision and regulation of the Saudi Central Bank and is a partner of the HSBC Group.
