Passengers Sue Delta and United Airlines Over Window Seat Scam
In a shocking turn of events, Delta Air Lines and United Airlines are facing lawsuits from passengers who allege they were duped into paying extra for window seats only to find themselves staring at a blank wall.
The legal actions, filed separately against the US carriers, are seeking millions of dollars in damages on behalf of over one million customers from each airline.
The disgruntled passengers claim that the airlines failed to disclose that the seats they were purchasing were actually windowless, despite charging a premium for them.
United Airlines has refused to comment on the matter, citing an ongoing legal dispute. The BBC has reached out to Delta Air Lines for a response.
Both lawsuits, which share similar language, aim to secure refunds for passengers who were misled into paying extra for window seats that turned out to be devoid of windows.
Legal firm Greenbaum Olbrantz is representing the plaintiffs in both cases, highlighting the issue of certain Boeing and Airbus planes having windowless seats due to the placement of essential components like air conditioning ducts and wiring.
The complaints assert that Delta and United do not provide any warning about these windowless seats during the booking process.
Passengers often choose window seats for reasons such as conquering their fear of flying, combating motion sickness, keeping children entertained, or simply enjoying the view.
According to the lawsuits, many travelers would not have opted for these seats or paid extra if they had known they lacked windows.
Furthermore, both airlines misleadingly label all side seats as “window seats”, even when some are situated far from any actual window, resulting in customers being charged more for a view they do not receive.
Legal representatives for the plaintiffs have condemned this practice as “deceptive” and “unlawful”, contrasting it with other airlines like American Airlines and Alaska Airlines, which disclose the absence of windows when selecting seats on similar aircraft during the booking process. — BBC
